Responsible Gambling

WinAUD encourages users to approach gambling as entertainment and to remain aware of the financial and personal risks involved.

Gambling outcomes are uncertain. No game, system, betting strategy or previous result can guarantee a future win.

Responsible participation means deciding in advance how much time and money you are comfortable spending and stopping when those limits have been reached.

WinAUD services are intended only for users who satisfy the applicable legal age requirement in their location.

Users must not allow a child or underage person to access their account, payment details or login credentials.

Setting personal boundaries before starting can make it easier to recognise when gambling is taking more time or money than intended.

Gambling behaviour may become harmful gradually. It can be useful to review your behaviour if gambling is starting to affect your finances, relationships, work or general wellbeing.

Warning signs may include:

• Spending more money or time than originally planned.
• Trying to recover previous losses by gambling more.
• Borrowing money or using funds intended for essential expenses.
• Hiding gambling activity from family or friends.
• Feeling stressed, frustrated or anxious about gambling.
• Finding it difficult to stop even after deciding to take a break.
• Allowing gambling to interfere with work, relationships or other responsibilities.

Experiencing one or more of these signs does not by itself define a person's situation, but it may be a useful reason to pause and seek independent advice.

If you are concerned about your gambling or would like to discuss restricting your access to WinAUD, contact the official WinAUD customer support team.

Depending on the account and available platform functionality, support can explain the account-management options currently available and assist with account closure requests.

Promotional messages can make it harder for some people to maintain a break from gambling.

Users who no longer want promotional communications can use available unsubscribe options or contact official WinAUD support to ask about managing promotional communication preferences.

Important operational, security or account-related messages may still be necessary in some circumstances.

Independent support is available in Australia for people concerned about their own gambling as well as family members, friends and others affected by gambling.

Support can include counselling, information, referrals, financial counselling and practical strategies for managing gambling behaviour.

BetStop is an Australian Government national self-exclusion service for Australian-licensed online and phone wagering providers.

A person who registers with BetStop can exclude themselves from covered wagering services for a selected period ranging from the applicable minimum period through to lifetime exclusion.

While a person is registered, covered wagering providers are subject to restrictions relating to account access, wagering and direct marketing.

Gambling harm can affect people beyond the person who is gambling. Family members, partners and friends may also experience financial pressure, stress or relationship difficulties.

Gambling Help Online provides support for people affected by someone else's gambling as well as people seeking help for their own gambling.

You do not need to wait for another person to seek help before obtaining independent support for yourself.

If gambling is affecting your ability to meet everyday financial commitments, consider stopping gambling activity and seeking independent financial advice.

Practical steps may include separating essential expenses from discretionary spending, reviewing payment access and discussing financial concerns with a qualified financial counsellor.

Gambling Help Online can help direct users to relevant counselling and support services.

Gambling-related problems can sometimes occur alongside severe financial stress, relationship difficulties or emotional distress.

If you or another person is in immediate danger or experiencing an emergency, contact Australian emergency services on 000.

For gambling-specific support, the Gambling Helpline is available 24/7 on 1800 858 858.

WinAUD may update this responsible gambling information to reflect changes to available support resources, platform processes or relevant requirements.

The most recent review date is displayed at the top of this page.