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Use official WinAUD customer support for questions that require access to your account information.

Account enquiries can include:

Start with the Help Center for common account questions.

Payment enquiries should include enough information to identify the relevant transaction.

Useful information may include:

• WinAUD member or account ID.
• Deposit or withdrawal amount.
• Date and approximate time.
• Payment method.
• Transaction reference.
• Screenshot or receipt where relevant.

Review Payments before contacting support for common transaction questions.

If you have received a verification request and are not sure what information is required, contact official WinAUD support before sending unnecessary personal information.

Do not send identity or payment documents to unfamiliar personal accounts, social-media profiles or unrelated websites.

See the Verification Guide for more information.

For a promotion enquiry, identify the specific promotion and provide the relevant claim or transaction information.

Where applicable, include:

• Promotion name.
• Claim date.
• Deposit amount.
• Bonus amount.
• Relevant turnover or wagering information.
• Screenshot of the applicable promotion.

Promotion terminology and turnover calculations are explained in the Bonus Terms .

Security concerns can be reported using:

Security reports may relate to:

• Suspicious messages claiming to represent WinAUD.
• Unknown account access.
• Transactions you do not recognise.
• Unexpected account-information changes.
• Suspected phishing websites or messages.

Additional guidance is available on the Security page.

If you believe an account, payment, promotion, verification or game matter has not been handled correctly, clearly state that you are submitting a complaint.

Include the relevant transaction, game, promotion or account information so the issue can be identified.

Read Complaints for information about the review process.

If your contact relates to gambling-related concerns, clearly tell customer support that the request concerns responsible gambling.

Independent support is also available in Australia through Gambling Help Online and the Gambling Helpline.

Visit Responsible Gambling for support information and safer-play guidance.

If your enquiry relates to personal information, clearly explain the privacy issue and provide enough account information to identify the relevant matter.

Avoid providing unrelated sensitive information.

Information about data handling is available in the Privacy Policy .

General website, content or service feedback can be sent to:

For account-specific matters, use the official customer support route instead so the relevant account records can be reviewed.

Providing clear information can make it easier to identify your enquiry.

Depending on the issue, useful information may include:

• Member or account ID.
• Short description of the issue.
• Date and approximate time.
• Transaction reference.
• Game or promotion name.
• Relevant amount.
• Screenshot where useful.
• The outcome you are requesting.

Before sharing account or personal information, confirm that you are communicating through an official WinAUD contact channel.

• Never send your password.
• Keep one-time security codes private.
• Be cautious of unsolicited messages.
• Check website addresses before entering account information.
• Do not send identity documents to an unfamiliar personal account.
• Report suspicious WinAUD impersonation attempts.

Visit the Help Center to browse additional support topics.