Verification

Verification can help protect member accounts and confirm that account activity is associated with the correct registered user.

Verification may be used to help confirm:

Verification does not necessarily occur at the same stage for every member or transaction.

Additional verification may be requested when:

• Account ownership needs to be confirmed.
• A payment or withdrawal requires additional review.
• Payment ownership cannot be confirmed automatically.
• Registered account information has changed.
• Age or identity information requires confirmation.
• Unusual or inconsistent account activity is detected.
• Information already provided is incomplete or unclear.
• Additional security review is reasonably required.

The information requested depends on the reason for the verification review.

This may include information relating to:

• Registered name or account information.
• Date of birth or age confirmation.
• Identity information.
• Contact information associated with the account.
• Payment ownership.
• Transaction details.
• Other information reasonably necessary to review the relevant account activity.

Where supporting documentation is requested, the document should be clear enough for the relevant information to be reviewed.

Documents Should Be Clear

Avoid heavily blurred, cropped or unreadable images. Important information requested for verification should remain visible.

Information Should Match

Information provided for verification should normally correspond with the information registered on the WinAUD account.

Documents Should Be Current

Where validity dates apply, expired information may not be suitable for completing the relevant verification check.

Do Not Alter Documents

Edited, manipulated or intentionally misleading verification information may result in further review or account restrictions.

Payment verification may be used to confirm that a transaction or payment method belongs to the registered account holder.

Additional review may be required where:

• The payment name differs from the registered account.
• Payment ownership cannot be confirmed.
• Transaction information is incomplete.
• A payment appears inconsistent with previous account activity.
• Additional information is needed to investigate a transaction.

For additional information, review WinAUD Payments .

WinAUD services are intended only for users who satisfy the applicable minimum age requirement for the service in their location.

If age information requires confirmation, additional information may be requested before certain account functions remain available.

Users should not register an account on behalf of an underage person or allow an underage person to use their WinAUD account.

Once requested information is submitted, the relevant details may be reviewed against account, payment or transaction records where appropriate.

Verification may take longer when:

• Information is incomplete.
• A submitted image is unclear.
• Account information does not match.
• Payment ownership requires additional confirmation.
• Further account or transaction review is required.

WinAUD does not guarantee a specific verification completion time because the information required can vary by case.

Verification information may require resubmission if it cannot be used to complete the relevant check.

Common reasons may include:

• Blurred or unreadable information.
• Missing information.
• Information that does not match the registered account.
• Expired information where validity is relevant.
• An incomplete payment record.
• Information that appears altered or inconsistent.

If you are unsure why information was not accepted, contact WinAUD support for clarification.

Verification information should only be submitted through official WinAUD channels.

Review the WinAUD Security Guide for more information.

Information provided during verification may be used for account, identity, age, payment, security or transaction review purposes.

Verification information may also be retained where reasonably necessary for security, dispute-resolution, transaction or applicable record-keeping purposes.

For more information about how personal information is handled, review the WinAUD Privacy Policy .

Certain account or transaction functions may be temporarily restricted while required verification or account review remains incomplete.

Restrictions may be used where reasonably necessary to protect the account, review a transaction or confirm information associated with the registered member.

Access can also remain restricted where requested information has not been provided or where further review is required.

If you have received a verification request and are unsure what information is required, contact WinAUD customer support before submitting unnecessary personal information.

When contacting support, provide your member or account reference and a clear description of the verification issue.

Do not provide passwords, one-time security codes or unrelated financial credentials.